Frequently Asked Questions
Do you do custom orders?
Yes! We love working on custom designs and would be delighted to discuss any custom designs you have in mind, be that modifications to existing Flat products, or completely new designs you want to see come to life. Even if it’s as simple as wanting a Flat Wallet with a different coloured elastic or thread, just let us know. Get in touch at firstname.lastname@example.org or via our “Contact Us” page.
And how about custom branding?
Yes! If you’re looking to have your company or personal logo embossed on any of our products, we’re happy to discuss how to make this a reality. It’s really quite simple, so please get in touch if this is something you’re interested in. Take a look at our work with The Level Collective if you want some inspiration!
How many cards do your wallets hold?
We recommend that, from new, our Flat Wallets hold six cards (three in each pocket), Flat Wallet IIIs nine cards (again, three in each pocket) and Flat Cards four cards. However, with the leather we use being so supple, all of our wallets will stretch to accommodate as many cards as you wish (within reason!). We’ve seen our Flat Wallets happily carrying ten cards (five in each pocket and Flat Cards holding seven cards. It’s all about you and what you want to carry.
How strong is the elastic you use?
How long is a piece of string? Sorry, you shouldn’t answer a question with a question, should you. In honesty, it’s a great question and something we put a lot of time and effort in to. We trialed seven different types of elastic before arriving at the one featured in all our designs today. All of our elastic is proudly manufactured down the road from us by Fabmania in Loughborough, England. It’s amazingly strong, stretchy, holds its shape and is colourfast meaning it retains its colour beautifully. It’s been in use in our wallets for over 2 years now and we haven’t had a reported failure yet. Good job Fabmania!
What is the difference between a hand stitch and a machine stitch?
Welcome to Stitching 101. With a hand stitch, two needles are used (one connected to a single piece of thread). Every time the needles enter the leather they cross each other, meaning that the thread passes from one side of the leather to the other. If a stitch fails, no problem, the rest of your stitches will stay in place and your item will remain intact. In machine stitching, a series of loops are created, one on each side of the leather. The loops hold each other tight. However, when one stitch fails, this releases the tension and means there’s no longer anything holding the other stitches together. Pull on the thread even slightly and all your stitches will come loose. Hand stitching takes longer than machine stitching, there’s no doubt about that, but it also results in a product that will last you a lifetime.
What is “full grain” leather?
Full grain leather is the highest quality grade of leather you can get. It comes from the hide's top layer and includes the full, natural grain of the hide, something that cannot be said for any other type of leather. The joy of full grain leather is that it ages beautifully and patinas over time, taking on a look as unique as the owner. Underneath full grain leather there is “top grain” leather, “split grain” leather and “genuine” leather, the latter not technically being a leather grade at all, but something you will see used frequently to mean, basically nothing by marketeers . It’s the bottom of the barrel and to be avoided if you can help it.
How long will it take for my parcel to arrive?
We try to dispatch orders for “in-stock” items the same day first-class signed for. For those based in the UK, your parcel should be with you the very next day. For our overseas customers, it’s difficult for us to say and will depend on your location.
For “out-of-stock” items, please check the “How to Order” section of our website to see what the current wait time is. We usually to try to keep this down to 2 weeks, but it can increase during busy periods of the year. If you need your item urgently for whatever reason, drop us an email and we’ll see what we can do. If you don’t ask, you don’t get, right?